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Home / Return and replacement

RETURN AND REPLACEMENT

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Return and replacement

At GEHT Marketplace, we are committed to ensuring that every purchase not only meets but also exceeds your expectations, a promise guaranteed by GEHT Marketplace Safe Payment Process. This system provides an extra layer of security, giving customers confidence in their product ownership. We offer the option for customers to request a return and a refund should the product received not align with the description, arrive damaged, or have missing components. Our commitment is to deliver excellence and ensure your utmost satisfaction with every transaction.

Return window

You have a 5-business-day window from the time of delivery to inspect the product and ensure it matches the product listing description. If you do not report discrepancies within this period to both the seller and GEHT Marketplace, it will be taken as your acceptance of the product as is.

Reporting nonconformity

If you find that the product does not conform to the description, you must promptly submit a GEHT Marketplace Return Material Authorisation (RMA) report within the return period. This report should be sent to both the seller and to GEHT Marketplace at support@gehtmarketplace.com. We provide buyers with an RMA report template, which is included alongside the order confirmation and invoice documents.

Return process

The seller is responsible for the return shipping charges. You should agree on the shipping details with the seller before returning the product. The product should be returned in the same condition it was received, including all original packaging, documentation, and accessories.

Refunds

Once the seller confirms that they have received the returned product, GEHT Marketplace will process your refund. The original deposit amount will be credited back to your bank account within 10 business days. Initial delivery charges are not refunded unless a separate agreement has been made with the seller.

For complete details on Return and Replacement process, please visit the GEHT Marketplace Terms of Use.