How can we help you?

Your request has been successfully sent

Please contact GEHT Marketplace support to get answers to your
questions using this form. We will contact you within 24 hours.

Upon submitting your request, we will contact and assist you with your request.

By signing up, you agree to GEHT Marketplace’s Privacy and Terms of Use.


(Updated October 15, 2023)

This is the GEHT Marketplace website Privacy Policy, website:, the property of GEHT International Ltd, and it adopts the identical terminology and abbreviations as stipulated in our Terms of Use document. This Privacy Policy clarifies our commitment to safeguarding your personal information by detailing the reasons on how and why we collect, use, share and store information. It also defines our responsibilities regarding third-party services on the website.

The data pertaining to you can be categorised into two distinct types: “personal information” and “business information”. This classification is based on whether the information can distinctly recognise you as an individual person.

In this policy, "personal information" refers to any kind of data about a person who can be identified directly or indirectly.

We want to highlight that our definition of personal information does not include business information. This is data that we collect and use because it's needed for a contract or because we plan to enter a contract. Business information collected through our website or other ways is not covered by the privacy rules in this document.

Also, this policy explains which groups or people are allowed to see this information and who we might share it with. We've created this policy to clearly explain how we look after your personal information. We recommend that you read this policy carefully to understand how we manage your personal information.

1. Collection of Information

The primary purpose in collecting information from users is to facilitate a safe, smooth, efficient, and customised experience. This strategy enables the provision of services and features most likely to satisfy individual needs, and the customisation of the service to enhance safety and ease of use.

Personal information about users is collected solely when considered necessary for achieving this objective. During your engagement with our Services or during direct interactions with us, we might process the following personal information encompassing the following categories:

Personal information

  • An identifier such as a name, email address, IP address, an identification number, location data, login information, browser specifications, time zone and location settings, along with the operating system utilised for access.
  • An online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.

Business information

  • Account registration: When you sign up for GEHT Marketplace, registration includes elements like contact information (company name, company address, company email address, telephone number) and other similar identifiers.
  • Payment information: When you enter credit card payment details while making a payment using credit card on GEHT Marketplace, the information is forwarded to our third-party payment processor. Storage of your financial account information on our systems is not performed; nonetheless, access to and potential retention of subscriber information is facilitated through our third-party payment processor.
  • Transaction data: Bank account information for wire transfer contains specifics of payments executed and services acquired.
  • Profile data: This covers data such as username and password, personal preferences, feedback, and responses to surveys.
  • Usage data: Incorporates data regarding the utilisation patterns of our website, products, and services.
  • Marketing data: Contains details pertaining to your preferences for marketing and communications.
  • User content: The GEHT Marketplace "Community" feature permits the public posting of content on our Services (“GEHT Marketplace News”, “About us”). The sellers can showcase their products on the platform’s Seller’s Store, where the product details, including product specification and the price, are accessible to a wide audience. Through registration for our Service, it is acknowledged that your profile information and the content posted may be accessed and utilised by other users and third parties, which are not under our control.
  • Please note, the collection of personal information may occur during various instances including, but not limited to, your interaction with the Services, account registration and customisation, or when you establish contact with us.

2. Information Acquired When You Utilise Our Service

Cookies are small text files that are used by our website to make your user experience more efficient. Information regarding your visit to our website is retained, including preferred settings, which assists in the optimisation and enhancement of the website's user experience. Through the enablement of vital functionalities, a more accessible and rewarding service can be facilitated, offering an enhanced experience to users through the utilisation of cookies.

To learn more about cookies, including what they are, how they work and how to block them or delete them, please visit for detailed guidance.

The following information describes the cookies that GEHT Marketplace currently uses on this site and what we use them for.

Google Analytics
We use Google Analytics, a popular web analytics service provided by Google, Inc. Google Analytics uses cookies to help us to analyse how users use the site. It counts the number of visitors and tells us things about their behaviour overall – such as the typical length of stay on the site or the average number of pages a user views.

Through the implementation of third-party cookies provided by Google, information pertaining to the utilisation of the services and the efficacy of marketing efforts is gathered and analysed. Compliance with our Privacy Policy, as well as Google's Privacy Policy, will be ensured in the handling of any data accrued. Cookie preferences can be managed at any time through the settings available in your browser or device. Based on the specific browser and device being utilised, control over the allowance, future blocking, and deletion of cookies can be exercised. For detailed information regarding these settings, the help page of your browser or device is recommended for consultation. It should be noted that the disabling of cookies might result in some services not functioning as intended.

If you are happy to use our site now that you know what cookies we use and what we use them for, please click the ‘Accept Cookies’ button.

If you are not happy, then you have the following options available to you:

  • Select the "Allow All" option if you want to give permission for all types of cookies to be stored and used. Click on the "Deny" button if you wish to prevent all cookies from being stored on your device and to stop the Google Analytics tracking. If you wish to allow only specific types of cookies or want to manage your preferences, click on the "Allow Selection" button. This will give you the option to customize your cookie settings according to your preferences.
  • Browse the site using your browser’s anonymous usage setting which is called ‘Incognito’ in Chrome, ‘InPrivate’ for Internet Explorer or ‘Private Browsing’ in Firefox and Safari.
  • Not use this site and delete all GEHT Marketplace cookies from your chosen Internet browser. To delete any cookies that are already on your computer, please refer to for detailed guidance regarding your chosen browser. You will need to search in your cookie folders for “” to find our cookies if you wish to perform a deletion.

Please note that not accepting cookies will harm our business as we will no longer be able to track visits to our website, see what the most popular pages are or what Internet enabled devices are viewing our website.

Information we receive from third-party partners
You can link our Service to a third-party account (Stripe) to perform a credit card payment, which is an alternative way to pay an order. The collection or storage of credit card information on the GEHT Marketplace website is not conducted. Such information might be received via other channels, such as through credit card payment processors.

3. How Information Is Utilised

We hereby outline the various purposes for which your personal information is processed within our organisation:

  • To facilitate your access to our Services.
  • To improve, personalise, and expand our Service.
  • To establish and administer your account.
  • To process your transactions associated with the Service.
  • To offer assistance through customer support.
  • To provide you with updates and other information relating to the Services, and for marketing and promotional purposes.
  • To undertake analysis for the technical updates of the Service.
  • To carry out our obligations arising from any contracts entered into between you and us.
  • Depending on your settings, we use information we collect, like your email address, to interact with you directly. For example, we may show you personalised statistical data about your product listing pages, like number of products on sale, number of listing visitors, number of quotes issued and number of purchases.

We remain committed to managing your personal data with the utmost integrity and transparency, in strict accordance with our established privacy policy.

4. Our Procedure for Information Disclosure

We may share the information we collect in various ways, including the ones mentioned below:

Advertisement collaboration
Our collaboration with external advertisement associates enables us to present ads we believe might captivate your interest. These collaborators might create and retrieve their unique cookies, pixel markers, and alike technologies while using our services, allowing them to gather or access data about you, accumulating over time and spanning diverse online platforms. Numerous advertising associates are part of organisations such as the Network Advertising Initiative or the Digital Advertising Alliance. For further insights or to withdraw from personalised advertisements, refer to the Digital Advertising Alliance's Self-Regulatory scheme at or visit the Network Advertising Initiative at

Data analysis
To perform data analysis, we collaborate with providers like Google Analytics which utilises cookies to assemble non-personal data. Google extends further privacy alternatives concerning its Analytics cookies at

Corporate transactions
In the scenario of proposed mergers, acquisitions, or other comparable transactions, data might be disclosed or transferred to any prospective acquirer or successor. This extends to situations of financial distress, bankruptcy, or receivership where data becomes a business asset transferred to one or more third parties.

Legal obligations and similar disclosures
We might also disseminate data to comply with laws, regulations, legal processes, or government requests, enforce our Privacy Policy and Terms of Service, address potential violations, manage fraud, security, or technical issues, respond to your inquiries, or safeguard our rights, assets, safety, users, and the public. This incorporates sharing data with other firms and entities for the prevention of fraud and spam/malware.

Upon your consent
With your agreement, we may disclose information.

5. Legal Basis for Data Processing

Personal information is processed based on the following legal grounds, varying according to the nature of the personal information and the reason it is being processed:

  • Consent has been expressly granted by you for the processing of data for a specific purpose.
  • Processing is essential for fulfilling our obligations stipulated in the Terms of Use.
  • Processing is mandated for compliance with legal obligations.
  • Processing is necessary for catering to our legitimate interests.

Your email address may be processed to send updates about modifications to the Service, introduce you with new Service, or to share general updates about offerings in Service. Our interest is held in maintaining your awareness about the Service and advocating for our offerings, which are perceived to be of value to you. Opting out from these communications is possible at any time by utilising the unsubscribe option provided in the email.

In the event of accessing the Service, your IP address and other technical data are processed automatically. This is driven by a legitimate interest in safeguarding the safety and integrity of our Service. Through the acquisition of technical data, potential malicious activities such as repeated password failures or efforts to exploit vulnerabilities can be successfully mitigated.

Information regarding your interaction with the Service and website may be processed utilising third-party analytics tools. This processing stems from a legitimate interest in analysing the Service's performance and facilitating necessary updates. Efforts are directed towards minimising personal information in this process and anonymising the data wherever feasible. The session data is anonymised and exclusively employed for research objectives, aiding in the enhancement and adaptation of our Services. The data pertaining to the session cannot be linked to a specific user by third-party tools.

6. General Provisions

Certain services cannot be accessed unless the requested personal information is furnished; for instance, account registration cannot be completed without submitting your name and email address. Furthermore, specific services might necessitate the submission of additional information, which will be solicited at the time of requesting that particular service, such as when you intend to buy a product(s) or you intend to offer and sell product(s).

Records of any questions, complaints, or compliments forwarded by you, along with the corresponding responses, if any, might be maintained by us. We collect any information you willingly provide each time you reach out to us. This information will be stored and utilised exclusively to address your queries.

We do not sell or rent personal data to third parties. The gathered information is utilised for our internal operations and marketing strategies, in a manner consistent with the nature of the Service and strictly adhering to this Privacy Policy. In certain situations, adherence to court orders and governmental requests necessitates the sharing of information or certain aspects of it with authorised entities.

We have set up strong security measures to prevent any possible misuse, unauthorised access, or sharing of the personal information we hold. We know that protecting your personal information is very important, so only approved staff can access your data. It's important to understand that, despite our hard work, no security steps can offer complete safety. If we find or suspect a data breach, we promise to tell the appropriate authority and, if needed, the impacted users quickly, within 48 hours of learning about the breach.

7. Third Party Partners

Stripe online payments
Credit card transactions on the website are facilitated through the third-party service provider, Stripe Inc. It is acknowledged that the processing and management of your personal information, upon making a purchase through our website, are conducted in alignment with the privacy policy stipulated by Stripe, which can be reviewed at the following link:

The collection or storage of credit card information on the website is not conducted. Such information might be received via other channels, such as through credit card payment processors. In these instances, the sole and complete responsibility for the storage of credit card and payment data resides with the payment processors. Additionally, it might be necessary to share personally identifiable information with intermediaries of payment processors, an action undertaken exclusively for the purposes of risk management and fraud prevention.

X, LinkedIn, and YouTube
On some pages of our website, you will see ‘social buttons’. These enable users to share or bookmark the web pages. There are buttons for X (former Twitter), LinkedIn ‘Share’ and YouTube. To implement these buttons and connect them to the relevant social networks and external sites, there are scripts from domains outside of GEHT Marketplace. You should be aware that these sites are likely to be collecting information about what you are doing all around the internet, including on GEHT Marketplace’s site.

So, if you click on any of these buttons, these sites will be registering that action and may use that information. In some cases, if you are logged into sites like X and LinkedIn, these sites will register the fact that you are visiting them and the specific pages you are on, even if you don’t click on any buttons. You should check the respective policies of each of these sites to see how exactly they use your information and to find out how to opt out or delete, such information.

Messaging platforms
The messaging platforms WhatsApp, WeChat, and Telegram serve as direct channels through which customers can connect with service personnel to inquire about and receive answers pertaining to the services offered.

While utilising the WhatsApp, WeChat, and Telegram messaging platforms, it is acknowledged that personal data and communications are processed and stored. The handling of this data is carried out in strict adherence to the privacy policies individually maintained by each platform.

Personal data and communications facilitated through WhatsApp are processed in accordance with the platform's established privacy policy, accessible at WhatsApp Privacy Policy. User data, including account information and message contents, are handled with the utmost regard for user privacy and security.

The use of the WeChat platform entails the collection and processing of user data, as detailed in the platform's privacy policy, available at WeChat Privacy Policy. Measures to protect user information and maintain the confidentiality of communications are diligently implemented.

Interaction on the Telegram platform involves the processing of user data in alignment with the privacy policy upheld by the platform, which can be reviewed at Telegram Privacy Policy. A commitment to securing personal information and ensuring a private messaging experience is a fundamental principle of this platform.

Users are encouraged to review the respective privacy policies of these platforms for comprehensive insights into the data handling practices. It is emphasised that the engagement with these platforms signifies consent to the data processing activities outlined therein.

8. Information Retention

If you have created an account with us, we will retain your personal information for the duration of your account's activity. In instances where your account remains unused, it will remain active for 6 months following your most recent login. Subsequently, the account will be deactivated, and all associated personal information will be permanently removed.

If you have conducted transactions, such as placing orders or selling items through our services, we may retain your personal information for up to five (5) years following your account deletion request. This retention helps us preserve the integrity of our backup storage data and allows us to respond to any concerns or inquiries regarding your transactions effectively. Please note that in certain circumstances, we may be obligated to store some of your personal information for longer durations as mandated by law or in alignment with our prevailing legitimate interests.

9. Your Rights

All personal information will be handled in alignment with the principles outlined in the GDPR, with a particular focus on safeguarding user rights. Users are entitled, under certain conditions, to:

  • Request access to any data retained about them by GEHT Marketplace in a format that is both commonly used and machine-readable.
  • Halt the processing of their personal data or retract their consent at any moment under specific circumstances.
  • Seek corrections to any erroneous personal data.
  • Procure the deletion of their personal data when it is no longer necessitated for its initial purpose, or when the user withdraws their consent, and no other lawful bases for processing are applicable.
  • Oppose the processing of their personal data under particular conditions.
  • Receive notifications in instances where their personal data is subjected to automated decision-making, such as profiling, along with details about the underlying logic, the implications, and the anticipated outcomes of such processing for the data subject, and to contest such profiling under certain circumstances.

These rights can be exercised by reaching out to us at In instances where the provision of a personal information is mandated, the initial copy will be furnished free of charge, while subsequent copies may incur a reasonable fee, reflecting administrative expenses.

Discontinuation of personal information processing or the deletion of a user's personal information might potentially hinder the user's ability to utilise or contribute to some of our services, with notifications being sent as appropriate.

10. Changes to Privacy Policy

We reserve the right to modify our Privacy Policy at our discretion. The most recent version of the Privacy Policy can be found on our website, with the effective date noted at the beginning. We recommend that you review our Privacy Policy regularly to stay informed of any changes.

Contact Us

If you have any questions or concerns about this Privacy Policy, please email us at or write to us at:

GEHT International Ltd
Bank of East Asia Harbour View Centre, 56 Gloucester Road, Wan Chai
China PR, Hong Kong
Attn: Legal
The data controller of your personal information is GEHT International Ltd.

Previous Versions of Our Privacy Policy
May 30, 2021